Privacy Policy

2. Information we may collect and why we use it

The information handled by an online casino can vary depending on how you use the website and which services you request. We aim to collect information that is relevant to operating the account, providing support, protecting the platform and meeting applicable obligations. Information may be collected directly from you, automatically from your device or from service providers supporting the website.

Account and contact information

When you register or update an account, information may include your name, date of birth, residential details, contact details, login information and account preferences. We may use these details to create and manage your account, communicate with you, provide requested services, respond to enquiries and help keep your account secure. We may also use account information to administer player settings, responsible gaming requests and other choices you make on the website.

Verification and identity information

To help verify identity, age, eligibility and account ownership, we may request documents or other information. This can include identity documents, proof of address, information needed to confirm payment ownership and details relevant to account security. Verification information may be used for customer due diligence, anti-fraud checks, risk assessment, responsible operation of the account and other legal or regulatory obligations that apply to gambling services.

Payment and transaction records

When you deposit, withdraw or otherwise use a payment service, we may handle payment method information, transaction amounts, dates, status information and related account records. Payment details may be processed through specialist payment providers. We use transaction information to process requests, maintain accurate records, investigate unusual activity, prevent misuse, resolve payment questions and meet record-keeping obligations. We do not need to retain more payment information than is reasonably required for these purposes.

Device, usage and technical information

When you visit the website, technical information may be collected, such as your internet protocol address, browser type, operating system, device characteristics, language settings, pages viewed, approximate location information and dates or times of access. We may also handle information about how you interact with the website, including navigation, login activity and error reports. This information helps us operate and improve the website, identify technical problems, maintain security and understand general usage patterns.

Support and communications

If you contact support or respond to a message, we may keep the content of the communication, account details used to identify you and information needed to resolve the matter. Support records help us answer questions, investigate complaints, confirm instructions, monitor service quality and protect players from unauthorised account activity.

• To open, administer and secure your player account.
• To process deposits, withdrawals and other account transactions.
• To complete identity, age, verification and anti-fraud checks.
• To provide customer support and respond to requests.
• To maintain the website, troubleshoot faults and improve user experience.
• To meet legal, regulatory, auditing and record-keeping obligations.
• To send service messages and, where permitted and selected by you, marketing communications.

4. Sharing, security and retention

Personal information may be shared when this is reasonably needed to operate the website, provide a requested service, protect players or meet an obligation. For example, information may be made available to payment service providers, identity and verification providers, technology and hosting providers, customer support tools, security specialists, professional advisers or other service providers supporting the operation of the casino website. These parties should only use information for authorised purposes and as needed to perform their services.

Information may also be disclosed where necessary to investigate suspected fraud, money laundering, account misuse, security incidents or breaches of website rules. It may be provided to courts, law enforcement bodies, government agencies or other authorised parties where disclosure is required or permitted. Information may be shared in connection with a business transfer or change affecting the website, subject to appropriate handling arrangements.

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account verification, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Information may also need to be retained to resolve disputes, prevent repeated misuse, complete audits or establish, exercise or defend legal claims. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the services used and the providers involved, information may be processed or stored in locations outside Australia. Where this occurs, appropriate steps should be taken to protect the information and support the purposes for which it was collected. You should avoid sending unnecessary sensitive information through general messages and should use the requested account or support process when providing documents.